Jetson Electric Bikes Recalls 42

Nov 09, 2023

The lithium-ion battery packs in the self-balancing scooters/hoverboards can overheat, posing a fire hazard.

About 53,000

Jetson Electric Bikes at 800-635-4815 from 10 a.m. to 6 p.m. ET Monday through Friday, or online at http://www.ridejetson.com/rogue-recall or at https://ridejetson.com and click on "SAFETY & RECALL" at the top of the page for more information.

Washington, D.C. -- The U.S. Consumer Product Safety Commission (CPSC) and Jetson Electric Bikes LLC, of Brooklyn, New York, are announcing the recall of about 53,000 42-volt Jetson Rogue self-balancing scooters/hoverboards. The lithium-ion battery packs in the self-balancing scooters/hoverboards can overheat, posing a fire hazard.

A 10-year-old girl and her 15-year-old sister died from a fire on April 1, 2022 in Hellertown, Pennsylvania. The Hellertown Borough Fire Marshal determined that a 42-volt Jetson Rogue was the point of origin of the fire. The fire then spread from the room of origin to other portions of the house, resulting in the deaths of the two girls and smoke inhalation injuries to the girls’ parents. The cause of the fire remains undetermined.

There have been multiple other reports of the recalled scooters/hoverboards burning, sparking or melting, several of which involved reports of flames.

CPSC and Jetson are urging consumers to immediately stop using and stop charging the recalled 42-volt version of the self-balancing scooters/hoverboards and contact Jetson for a full refund. Consumers should follow the instructions at http://www.ridejetson.com/rogue-recall to submit photographs of the hoverboard's serial number, charger, its purchase date and affirmation of disposal of the hoverboard in accordance with state or local ordinances for lithium-ion batteries. Photos can be submitted online, by email or by postal mail. Because the hoverboard's lithium-ion battery must be handled differently than other batteries, consumers should not deposit the Rogue's battery in battery recycling boxes found at retailers or home improvement stores. Nor should consumers dispose of the Rogue's battery in the trash. Consumers should follow the procedures established by their municipal recycling center for disposal of recalled lithium-ion batteries.

This recall involves all 42-volt Jetson Rogue self-balancing scooters/hoverboards. The self-balancing scooters/hoverboards have two wheels with light up hubcaps and come in the following colors: black, blue, red, pink, and purple with a black platform. Jetson is printed on one side of the body and on the top of the footpads. Affected units were manufactured from 2018 through 2019 and have a UL certification label and serial number on the bottom of the unit. Affected units do not have a barcode on the bottom of the unit. Units with a barcode next to the serial number are not included in this recall. The charge port on affected units has three pins and is located to the left of the power button. Units with a charge port that has just one pin and is located to the right of the power button are not included in this recall.

The recalled self-balancing scooters/hoverboards were sold at Target stores nationwide and online at www.target.com from August 2018 through June 2019 and at www.ridejetson.com from January 2019 through November 2021 for between $100 and $150.

Contact Jetson at 800-635-4815 from 10 a.m. to 6 p.m. ET Monday through Friday, or online at http://www.ridejetson.com/rogue-recall or https://ridejetson.com and click on "SAFETY & RECALL" at the top of the page for more information.

CPSC recently reminded consumers to exercise caution with micromobility devices such as hoverboards. Consumers should always be present when charging such devices and only charge them with their supplied charger. Do not use recalled hoverboards or other recalled micromobility devices. For further information see Micromobility: E-Bikes, E-Scooters and Hoverboards | CPSC.gov.

Consumers should immediately stop using and stop charging the recalled scooters/hoverboards and contact Jetson for a full refund. Jetson is contacting all known purchasers directly.

A 10-year-old girl and her 15-year-old sister died from a fire on April 1, 2022 in Hellertown, Pennsylvania. The Hellertown Borough Fire Marshal determined that a 42-volt Jetson Rogue was the point of origin of the fire. There have been multiple other reports of the recalled scooters/hoverboards burning, sparking or melting, several of which involved reports of flames.

Note: Individual Commissioners may have statements related to this topic. Please visit www.cpsc.gov/commissioners to search for statements related to this or other topics.

The rear wheel can loosen or fall off the scooter, posing a fall hazard to children.

The paint on the recalled electric bikes contains levels of lead that exceed the federal lead paint ban, posing a lead poisoning hazard. Lead is toxic if ingested by young children and can cause adverse health issues.

The recalled helmets do not comply with the positional stability requirement of the CPSC federal safety standard for bicycle helmets. The helmets can fail to protect in the event of a crash, posing a risk of head injury.

The recalled bicycle stems can crack and break while in use and cause the rider to lose control, posing a risk of injury to the user in a crash.

A fuel leak can occur at the fuel pump assembly joint on the fuel tank in close proximity to a hot surface, posing a fire hazard.

The bike's seat post assembly can break during use, posing fall and injury hazards to the user.

The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. CPSC's work to ensure the safety of consumer products has contributed to a decline in the rate of injuries associated with consumer products over the past 50 years.

Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.